Catching Up . . .

February 11, 2009

Catching up… an opportunity and two letters from January.

Yesterday one of our out patient guests called to suggest we do something about improving the
parking for patients and visitors of our professional office building on Arch and State. The good news is, it is very busy with many patients and visitors coming and going… the bad news is, sometimes the folks who shouldn’t walk far (particularly in inclement weather) are parked in spots that are the farthest away from the entry doors.

Although we hand out information throughout the campus about our Shuttle Service, many of our patients and guests are still not aware of how to take advantage of that service. Dan, who is the most frequent driver of our shuttle (which is a white Toyota Scion), carries a cell phone,330-417-5454. If you call him from your parking spot, he will pick you up and drop you off at the entrance which is most convenient to you. At the conclusion of your service, you can ask an ACH colleague to call Dan and he will bring you back to your car.

In January, one of our patients (J.W.) wrote, “Dear Mr. Jonas: During the night my temperature rose to a disturbing level and my nurse called a 'rapid response'…a team brought me back to normal with compassionate and loving professionalism…I ask that you express my appreciation to all the registered nurses, aides, and clinical technicians who treated me with great respect and skill…also commend your housekeepers who were also very friendly and caring. I would be remiss not to include Dietary who accommodated my special needs…(what a) wonderful hospital staff for the Alliance Community."

Also in January, our nursing supervisor received a call from the wife of one of our patients. She wanted to tell us about the excellent care that was received in the ER, "especially Dr. Kolb and the nurse that assisted… Dr. McNally picked up with Dr. MkParu.." She wanted all to know how grateful she was.

Hope to talk with you soon.
Stan