I just returned a phone call to the husband of a recent patient and found that you can learn a lot from the way people describe their experiences. According to the caller, he and and his wife are new to Ohio and they have visited hospitals in many other areas. Here’s what they had to say about Alliance Community Hospital:
“Wonderful stay, keep it up. Don’t know what you are doing but the caring attitude from groundskeeper and maintenance crew to everyone we met…made us feel like we were in a hotel. And that one male nurse on PCU--he was really concerned and caring and so attentive…Usually (in a hospital setting), you find someone having a bad day-we never did. We will be writing a letter to the colleagues here.”
I look forward to hearing more from them.
Talk with you soon-
Stan
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STAN JONAS, CEO, ALLIANCE COMMUNITY HOSPITAL, A PLANETREE AFFILIATE
WHY A BLOG? I HAVE NEVER BEEN PROUDER TO BE PART OF A HEALTHCARE TEAM THAN I AM TODAY. ACH IS COMPRISED OF A GROUP OF PROFESSIONALS WHO CARE ABOUT MAKING A DIFFERENCE. ON THIS SITE, I WILL SHARE MOMENTS THAT REMIND US WHY WE CHOOSE SUCH REWARDING PROFESSIONS…AND ALSO THE VIEWS WHICH ARE NOT SO PRETTY; THINGS THAT ARE FRUSTRATING ABOUT THE HEALTHCARE SYSTEM. TOGETHER WE CAN CONTINUE TO CHANGE THE FACE OF HEALTHCARE.
About Me
- Stan Jonas
- Alliance, OH, United States
- Stan has been a practicing health care administrator for 32 plus years. As CEO of Alliance Community Hospital (ACH) he is experiencing the most rewarding and meaningful time of his professional career. What makes it so are the people (colleagues), physicians, volunteers and Board of Trustees at ACH that are providing an opportunity for practicing Health Caring the way it should be. These are the team members of ACH who dedicate themselves to caring for patients and each other every day. They are creating a new type of practice environment based on the definitions and expectations of ACH patients. Throughout his professional career Stan was blessed with teachers, mentors, coaches (bosses who knew he would make mistakes) and friends who gave him guidance, support and understanding. People such as Bob Shouldice, Charles Stearns, Andrew Ganti, Bob Clarke, Jim Rigby, and Bill Turman who taught and shared with him the principles of leadership and caring.
Rules of engagement as we learn together:
I am not the best grammarian so i apologize in advance and I am also not the best typist so I hope to remember to use spell check.
When someone does have a better way of doing or saying things and they are not my original thought I will always try to give credit.
So thank you to Griffin Hospital one of the best Planetree Hospitals (http://www.griffinhealth.org/), for "changing the face of healthcare" (their tag line).
Also a special thanks to Paul Levy one of the first hospital CEOs to start communicating directly to the community and others on a blog. I would also give him credit for the rules to follow which make perfect sense.
A few rules:
I cannot comment on individual and legally confidential patient care issues in this forum -- although I can refer patients of our hospital to the appropriate people if they have problems or complaints. I also cannot comment on confidental personnel matters of our employees -- although, again, I can refer people to the appropriate folks in the hospital to help them.
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